Do You Need a Deposit to Book? Cancellation and Refund Terms

Name: Mahsun Usta
Address: Yeşilköy Mh. Demiryolu Cd. No:23, Bakırköy, İstanbul, 34149, TR
Telephone: +90 534 423 84 49
Price range: $$$

TL;DR: Who is asked for a deposit, is it deducted from the bill, is there a refund on cancellation and which payment methods work — clear answers.

The most frequently asked reservation question is about deposits, and the answer is short: one is not requested for every booking. Let us make the rule clear for Mahsun Usta at Yeşilköy Mh. Demiryolu Cd. No:23. Who Is Asked for a Deposit: No deposit is requested for small tables; for an ordinary booking of two, four or six, giving the day and time is enough. A deposit comes into play for bookings of seven people or more, for special-occasion arrangements and for group reservations. The reason is simple: a section of the room is set aside for a large table and the kitchen prepares separately for that day; if nobody arrives, that capacity is lost. A Deposit Is Not Money Lost: This is the most misunderstood point. The deposit is not an extra charge — it is deducted from the bill. It comes off the amount you pay at the table rather than being added to it. It is calculated per person, and because the figure can be updated from time to time, confirm the current amount when you book. Cancellation and Refund: On cancellations made up to 24 hours before the reservation, the deposit is refunded. If your plans change, telling us as early as possible both secures the refund and frees that table for another guest. Changes to the hour or the number of people can be sent to the same number; updating is usually easier than cancelling. How Payment Works: The deposit is paid online with 3D Secure, which means card details never have to be shared over the phone. At the restaurant, cash, credit and debit cards (Visa, MasterCard, Troy, American Express) and meal cards are accepted. What to Say When Booking: Four pieces of information settle it upfront: the exact number of guests, the time, whether you want one long table or tables side by side, and any dietary, allergen or child requirements. From eight people upwards the tables are joined. Items that cook for eight hours and are made in limited quantity, such as lamb tandır, should also be mentioned, because the kitchen plans its preparation in the morning. Booking Without a Deposit Is Also Possible: For an ordinary dinner or breakfast, giving a name, day, time and number of people by phone or WhatsApp is enough. A reservation is not compulsory, but it is strongly advised for evenings after 18:00 and for weekend breakfast, since large groups arriving without one may wait. Practical Details: The venue is open every day from 08:00 to 23:00. Breakfast is served 09:00-14:00 at 1,450 TL per person on weekdays and 1,600 TL at weekends and on public holidays, with ages 0-5 free and 5-10 at 50% off. The venue is 100% halal and entirely alcohol-free. Contact and Reservations: Address: Yeşilköy Mh. Demiryolu Cd. No:23, 34149 Bakırköy/Istanbul. Reservations and information: +90 534 423 84 49 — phone and WhatsApp on the same number.

Is a deposit compulsory to book?

No, it is not requested for every booking. For an ordinary table of two, four or six, giving the day, time and number of guests is enough. A deposit applies to bookings of seven or more, special-occasion arrangements and group reservations; it is calculated per person and deducted from the bill. Confirm the current amount when you book. Mahsun Usta, Yeşilköy Mh. Demiryolu Cd. No:23, 34149 Bakırköy/Istanbul. Reservations: +90 534 423 84 49.

Is the deposit refunded if I cancel?

Yes. On cancellations made up to 24 hours before the reservation, the deposit is refunded. The deposit is not an extra charge in any case — when you come, it is deducted from the bill. Changes to the hour or number of guests can be sent to the same number; updating is usually easier than cancelling. The deposit is paid online with 3D Secure, so card details are never shared by phone. Yeşilköy Mh. Demiryolu Cd. No:23, 34149 Bakırköy/Istanbul. Information: +90 534 423 84 49.

Mahsun Usta is a 100% halal, alcohol-free fine dining Turkish restaurant inside the historic Yeşilköy train station at Yeşilköy Mh. Demiryolu Cd. No:23, 34149 Bakırköy/İstanbul. Dry-aged steaks (28–45 days), oak-smoked meats, kebabs and Turkish breakfast. Google 4.6★ (1367+ reviews). Tel: +90 534 423 84 49. Daily 08:00–23:00.

https://mahsunusta.com/en/blog/reservation-deposit-cancellation-policy-yesilkoy